The Consumer Code for New Homes is a mandatory Code which has been established to ensure that best practice is followed by all registered Developers in respect of the marketing, selling and purchasing of New Homes, and also sets expected standards for after sales customer care service.
It was developed to be of maximum benefit to consumers and its ultimate aim is to provide a genuine commitment to consumers to improving standards of construction and customer service in the New Homes market, recognising that part of that commitment is providing consumers with a voice when things simply don’t go according to plan when they buy a New Home.
The Code provides a clear consumer complaints process supported by an independent Dispute Resolution Scheme for consumer complaints that arise and are made in writing to us, your Developer, within two years of the date of the Completion of your New Home purchase. This is run independently by the Centre for Effective Dispute Resolution.
The Code covers the New Home buying process to ensure that the selling activities we engage in are of a consistently high standard. This includes:
Consumer Code for New Homes Ltd, 11 Milbanke Court, Milbanke Way, Bracknell, Berkshire, RG12 1RP Page 2 of 2
Purchasing a New Home is a significant expense for most consumers and there are many different factors which you will consider when buying, including location, design and suitability as well as price and reputation of your Developer.
The Consumer Code for New Homes aims to ensure that consumers are protected from undesirable trading practices during the New Home purchase process and so sets standards for all Registered Developers so that they are consistent and of the highest standards to ensure the whole process is as smooth and hassle-free as possible.
The Code provides us with a mark of real quality, to give you the peace of mind that, when you are buying a New Home:
You can download a copy of the Consumer Code for New Homes here.
To find out more about the Consumer Code for New Homes, please visit www.consumercodefornewhomes